EXCEL Weight Loss Solutions - Privacy and Program Policies

EXCEL Weight Loss Solutions is committed to protecting your privacy. This Privacy Statement explains the types of personal information we may collect from visitors to this website, why we collect it, and with whom we may share it. It also describes how we protect your personal information. Please contact us at excelweightloss@gmail.com with any questions.  Our Program Policy statement explains important information you need to know about participating in our online and in-person programs.


Group Coaching, Other Programs, and Private Sessions – Live or Online

Group coaching calls and online programs are often recorded (video and/or audio) so that they can be viewed by class members outside of the live class time.  Class members may include past, present, and future participants in the programs.  These calls will be posted on our website in a “members only” section.  We will do our best to ensure your privacy, but please know that there is always a small, but possible, risk that someone outside of the program could access said recordings.  Because of this, we ask that you do not share sensitive or highly personal information about yourself or others during these sessions.  Of course, we love to see your beautiful faces and enjoy the experience of eye contact with you, but please know that you are free to choose to not share your video screen during these sessions.  By participating you agree to respect the privacy of others and keep all information you may hear or see confidential.  These policies apply to live programs and sessions as well as online.

Private, 1-on-1 coaching calls are not recorded unless you specifically request this. In this situation, I will record the session and email you the recording or send it to you via a third-party program such as DropBox.


Informed Consent and Disclaimer

The information contained on this website and in complementary and/or paid programs/sessions/consultations offered by EXCEL Weight Loss Solutions and Energy Healing Center and/or its employees/guest instructors (herein referred to as EXCEL with Karen Donaldson) is educational in nature and is provided only as general information. As part of the information presented on this website, I understand I will be introduced to mind-body and energy techniques including Emotional Freedom Techniques (EFT), the Emotion Code, the Body Code, meditations, Tai Chi, other energy modalities, other movement modalities and more.   

By participating in any programs offered by EXCEL with Karen Donaldson, you agree to assume and accept full responsibility for your physical, mental, emotional, and spiritual well-being.  By participating in any programs or sessions offered by EXCEL with Karen Donaldson, you also agree to hold harmless EXCEL with Karen Donaldson.  

Any stories or testimonials presented on this website and/or related to the work of Karen Donaldson do not constitute a warranty, guarantee, or prediction regarding the outcome of using said tools and techniques.  Further, I understand that Karen Donaldson makes no warranty, guarantee, or prediction regarding any outcome for me using said techniques for any particular issue.  While all materials and links to other resources are posted/used in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information cannot be guaranteed.  Karen Donaldson accepts no responsibility or liability whatsoever for the use or misuse of the information contained on this website or her programs. Karen Donaldson strongly advises you to seek professional advice as appropriate before implementing any protocol or opinion expressed on this website or in her programs and before making any health decision.  The information provided by EXCEL with Karen Donaldson is not intended as a substitute for medical advice. 


Group Coaching Calls, Online Programs, and Private Sessions: Policies and Payments

It is expected that participants treat others in their programs with respect and that anything shared in any course remains confidential.  

Due to the personal nature of our courses and because participants have access to the materials in our online courses once they register, refunds are not permitted.  Payment plans are offered as a courtesy but payment in full is required once you sign up for a program, regardless of your level of participation.  However, your happiness is important to us and we will make every attempt to meet your needs.  In general, private sessions must be scheduled within 6 months to one year of starting any program.   If you are unsure about registering for a class or program, please reach out to us at excelweightloss@gmail.com.  We are happy to visit with you to answer any questions or concerns you may have. 


Online Privacy

Information You Provide

You may choose to provide us with personal information via this website. For example, you may use our web form to submit questions to us about potential business or professional opportunities or product updates. Our form for these inquiries collects your name, address, email address, and other information you choose to submit. You may also choose to email us through the site, in which case we will receive your name, email address, and other information you include. Please do not send us confidential information through our website.


What personal data do we collect and why

We do not collect personal information when you visit our website unless you choose to provide it to us. If you send us questions and/or let us know that you would like updates about EXCEL Weight Loss Solutions, we may respond to your questions and/or send you news about company developments or product updates from time to time. If you do not wish to receive further publications or emails, please contact us via email or choose unsubscribe or opt out. We use personal information collected through our website only for purposes consistent with the reasons you provided it.


The non-personal information we collect

We collect non-personal web usage information about visitors to our site. This may include information about your browser type, geographic location, IP address, and pages you visit. We may also use cookies, web beacons, and/or third-party web analytic tools to analyze website traffic.

Cookies are small text files or data placed by your web browser on your hard drive to store information that allow a website to recognize whether a certain computer or device has been used to visit the site in the past. Cookies enable websites to keep track of online patterns and preferences and make the personalization of web experiences possible. You can adjust your browser settings to remove or block cookies. A web beacon is a graphic on a web page or in an email that gathers non-personal web log information about pages visited or emails opened. Web analytics services record non-personal data such as browser type, operating system, the date and time of a visit, where visitors came from, the pages visited on this website, the time spent viewing the site, where visitors went when they left the site, and return visits to the site.

We may aggregate this non-personally identifiable data to better understand how visitors use our site, and to help manage, maintain, and report on the use of our website. We may store IP addresses for fraud detection and prevention purposes.


Social Plug-in Data

The EXCEL Weight Loss Solutions website may use interfaces with social media or marketing automation sites like Facebook, Mail Chimp, Instagram, Pinterest, LinkedIn, Twitter, and/or others. If you chose to “like” or share information from the EXCEL Weight Loss Solutions website through these services, you should review their privacy policies. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personally identifiable information.


California “Do Not Track Disclosure”

California enacted a law requiring websites to explain certain online practices regarding tracking visitors. EXCEL Weight Loss Solutions does not engage in tracking visitors to our website. We thus do not operate any differently in response to “Do Not Track” signals, which are signals some web browsers send to websites to make them aware of whether their visitors wish to be tracked over time and across websites. Except for any information that is voluntarily entered, we do not acquire personal information through our website. We also do not authorize third parties to collect personal information about your online activities over time and across different websites when you visit our website.


Information We Share

We will not share personal information about you with third parties for marketing purposes.


Protecting Personal Information

We are committed to maintaining the security of personal information. We use appropriate administrative, technical, and physical security measures intended to protect against the loss, misuse, improper access, disclosure, alteration, or destruction of personal information. If we share personal information with third parties to provide services to us, we will contractually require them to employ appropriate security measures to protect it.


Links to Other Sites

We may provide links to other websites for your convenience and information, but we do not operate these websites and are not responsible for their privacy practices or content. Please contact those websites directly if you have any questions about their practices.


Changes to this Notice

We may update this Privacy Statement at any time and, if so, we will post the new effective date below. We expect most changes to be only editorial in nature or reflect changes in the services we offer. In the unlikely event that we would ever make material changes permitting us to share online personal information more broadly than is described here, we would post a prominent announcement on this site.


Contact Us

EXCEL Weight Loss Solutions welcomes your comments. If you have any questions or comments about our Privacy Statement or our information practices, please contact us via email at info@excelweightloss.com .